1. INTRODUCTION
My Car Value (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at mycarvalue.com.au, you agree to the collection and use of information as described in this Policy.
2. INFORMATION WE COLLECT
We may collect the following types of personal information when you use our Platform:
Contact Information:
- Full name
- Phone number
- Email address
- Suburb or city
Vehicle Information:
- Vehicle make, model, year, and variant
- Vehicle condition and known faults
- Transmission type
- Registration status
Technical Information:
- IP address
- Browser type and version
- Pages viewed and time spent on the Platform
- Referring URL
We collect this information when you voluntarily submit it through our online forms.
3. HOW WE USE YOUR INFORMATION
We use the information collected for the following purposes:
- To generate a vehicle valuation and retrieve relevant cash offers from our Buyer network
- To present your vehicle details to third-party car buying companies in our network
- To contact you with your valuation results and related information
- To improve the functionality and performance of our Platform
- To communicate important service updates or changes
- To comply with legal obligations
4. SHARING YOUR INFORMATION
My Car Value may share your personal and vehicle information with:
Third-Party Car Buyers: When you submit a vehicle query, your vehicle details (and contact information where necessary) are shared with relevant Buyers in our network so they can provide cash offers. By submitting your details on our Platform, you consent to this sharing.
Service Providers: We may engage third-party companies to assist with website hosting, analytics, and customer communications. These parties are bound by confidentiality obligations.
Legal Authorities: We may disclose your information if required to do so by law, court order, or government authority.
We do not sell your personal information to any third party for marketing purposes.
5. COOKIES & TRACKING
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our Platform. You may disable cookies through your browser settings, but this may affect your ability to use certain features of the Platform. We may use Google Analytics or similar tools to gather anonymised usage data. This data does not identify you personally.
6. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet-based platform can guarantee 100% security. You transmit information to us at your own risk.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Vehicle inquiry data is typically retained for up to 12 months, after which it is securely deleted or anonymised.
8. YOUR RIGHTS
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for the use of your data at any time
To exercise any of these rights, please contact us at support@mycarvalue.com.au. We will respond to all requests within 30 days.
9. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites, including Buyer company websites. My Car Value is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. GOVERNING LAW
This Privacy Policy is governed by the laws of Queensland, Australia. Any disputes related to this Policy shall be resolved under the exclusive jurisdiction of the courts of Brisbane, Queensland.
11. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.
12. CONTACT US
If you have any questions, concerns, or complaints about our privacy practices, please contact:
Email: support@mycarvalue.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
